Worries and Concerns

At Brantridge we have an open door policy and hope that you will come and talk to us if you have any concerns.

What do I do if I feel a member of staff or pupil has treated me unfairly?

If you feel you have been unfairly treated by a member of staff or pupil there are posters in each classroom to remind you of what you can do.

You can speak to any of the people below:

  • Your Teacher or TA
  • Mary Townsend, Mental Health Advisor
  • Gio de Lucia, Behaviour Lead
  • Robert Chowns, Safeguarding Lead
  • Your family
  • Any member of staff you feel comfortable with, including SLT

Or if you don’t feel ready to tell an adult yet you can complete one of our Worries or Concerns forms (Boris forms) and place it in the box outside the dining room. This is checked by the safeguarding team and someone will come to meet with you about your form.

What will happen to my complaint?

  • You will be listened to.
  • If appropriate, the complaint will be passed on to either the Head of Behaviour (Mr de Lucia) or the Vice Principal (Miss Harry), as appropriate.
  • The person you have made the complaint about will be asked what happened.

If you wish, we will arrange for you to meet with the member of staff/pupil you have made the complaint about to see if we can sort it out. The person you spoke to first will also be with you at this meeting.

What will happen if I feel things have not been sorted out?

  • If you wish to continue with your complaint you can arrange to speak to Mr Roberts, who will meet you as soon as possible.
  • If you wish, another adult can be invited to this meeting.
  • After this meeting Mr Roberts will see if any further action is required.

Who else can I speak to about my complaint?

If you still feel that things have not been sorted out, you can contact one of the people below. He or she will listen to your complaint and then let you know as soon as possible whether further action is required.

  • Chair of Governors – contact via the School Office
  • The Children’s Rights Director – 0800 5280731
  • National Youth Advocacy Service – 0300 330 3131
  • Childline – 0800 1111

It took us two years to find a SEN school for our son. He has been going to Brantridge School since February and he has come on leaps and bounds. - Parent

My son has done amazingly well since attending Brantridge. He has improved academically and grown in confidence. I could not have wished for a better school for him. - Parent

From my experience working with the school I have found them to have always been child focused and willing to adapt their provision to meet a child's specific needs. - Parent

The School is fantastic, with wonderful staff and facilities. - Parent

My son currently attends Brantridge School and is in your Year 5. He has progressed massively since starting here 2 1/2 years ago. - Parent

My son started in September 2021 and he is very settled and understood by Brantridge School. - Parent

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