Complaints

Brantridge School wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

  • By letter: Brantridge School, Staplefield Place, Haywards Heath, West Sussex RH17 6EQ

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue.

If you require assistance in raising your complaint please let the school know so we can put in place appropriate arrangements to support you throughout the complaints process.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard.  You can access the policy by clicking the link below; alternatively, a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of the Principal, Mr Dafydd Roberts Tel:  01444 400228 or Email:  d.roberts@brantridge-school.co.uk

My son has done amazingly well since attending Brantridge. He has improved academically and grown in confidence. I could not have wished for a better school for him. - Parent

The School is fantastic, with wonderful staff and facilities. - Parent

My son currently attends Brantridge School and is in your Year 5. He has progressed massively since starting here 2 1/2 years ago. - Parent

From my experience working with the school I have found them to have always been child focused and willing to adapt their provision to meet a child's specific needs. - Parent

My son started in September 2021 and he is very settled and understood by Brantridge School. - Parent

It took us two years to find a SEN school for our son. He has been going to Brantridge School since February and he has come on leaps and bounds. - Parent

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